How to Prepare Your Sample (Easy Peasy!)

Step 1 – Choose Your Test

🔍 First, decide which test you want to do.

  • If the test is for flu/viruses, you need a mouth swab.

  • If the test is for gut health/parasites, you need a poop sample.

  • If it’s a comprehensive test, you need both.

Step 2 – Book Your Pickup

  • 📅 Go online or email us to book a pickup time.

  • 🚚 Our friendly, trained collector will come to your door to pick up the sample.

  • 💡 Pickup is 100% free in Docklands, CBD, Southbank, and nearby areas.

Step 3 – Prepare Your Sample

  • 👉 Remember: collect your sample as close as possible to your booked pickup time.

  • 👉 After collecting, seal it in the ziplock bag and keep it cool in your refrigerator until pickup.

A) Mouth Swab

  1. 🧼 Wash your hands.

  2. 🙋‍♀️ Prepare a cotton bud for the swab (can be any brand from your local groceries).

  3. 😺 Gently rub the swab inside your pet’s cheek—count slowly to 30.

  4. 🌬️ Let the swab air dry for 1–2 minutes.

  5. 🔒Put the swab into the ziplock bag, close it tight.

  6. 🏷️ Label the ziplock bag with your name.

  7. ❄️ Place the ziplock bag in the fridge, ready for pick up.

B) Poop Sample

  1. 🧼 Wash your hands.

  2. 🧤 Put on a pair of gloves.

  3. 🙋‍♀️ Prepare a cotton bud for the swab (can be any brand from your local groceries).

  4. 💩 Use the cotton bud to gently touch and swab a small piece of your pet’s fresh poop (pick a bit that didn’t touch ground or litter).

  5. 🌬️ Let the swab air dry for 1–2 minutes.

  6. 🔒Put the swab into the ziplock bag, close it tight.

  7. 🏷️ Label the ziplock bag with your name.

  8. ❄️ Place the ziplock bag in the fridge, ready for pick up.

  9. 🧼 Take off the glove and wash your hands.

Step 4 – Hand It Over

  1. ⏰ When the collector arrives, just hand them the ziplock bag.

  2. 🎉 That’s it!

  3. 🐾 Give your pet a cuddle and treat for being a superstar.

  4. 📧 Expect your results in your email within 4 hours after pickup.